Revelrea FAQs
Sizing
Revelrea is one size fits most. Our sports caps and visors are approximately 22 inches around in circumference.
What materials are the hats?
Revelrea caps and visors are made of a super soft and breathable polyester blend, similar to your activewear from other brands. We tested countless fabrics to select the best cloud-like material for your hot workouts and play. The back pulls are Velcro with a rubber branded “rr” short for Revelrea.
Is there anywhere I can try on Revelrea hats?
We’re primarily an online store, but we’re so happy to offer select hats in Core72, a DC-based fitness boutique, and Milestone Running stores in San Diego.
How do I care for my hats?
Revelrea hats are machine washable in cold water and dryer-friendly. That's right - our hats actually do better when machine dried. When our hats are laid flat to dry, sometimes water will leave behind temporary marks.
What's behind the name Revelrea?
Revelrea is a feminine play on the word "revelry." Revelrea symbolizes the joy and revelry from endorphins in exercise.
For more, see Our Story.
How soon will my hat ship?
It usually takes our team 2-3 business days to ship orders. We offer both standard and expedited shipping, and will do everything possible to rush orders we see flagged as expedited.
*Please note that once your order has shipped, we are unable to re-route or expedite it.
**During extremely high-volume times like launch, please allow up to 4 business days for your order to be dispatched.
What is the hat manufacturing process?
The making of each hat begins with our founder selecting colors or painting the prints in her home studio. She converts the paintings into digital prints and sends them to a supplier to convert to textile. She and the Revelrea team design custom, modern measurements and select thoughtful features (for example, back pulls, ventilation, more) before approving batches for small-batch manufacture. Before releasing our products we quality check them for cuteness and durability.
Can I change or edit my order?
We process an order as soon as it’s placed, therefore we’re unable to make changes (including shipping/billing addresses, shipping method, promo codes, changing items, etc.). But if you email us before it ships, we may be able to make minor changes like exchanges.
My package says “delivered” but I haven’t received it.
Oh no! Since the package indicated it was delivered, there are a few steps we suggest taking…
- Occasionally, packages are marked as delivered before they are physically at your address. Please allow 24 hours following a delivery confirmation before assuming that there is an issue with the delivery.
- Contact your local post carrier and try to speak to your postal person directly, as sometimes they have a recollection of when and where they leave packages.
- Make sure your mail area is secure, and leave a note to request that packages not be left unattended.
- Is there a chance one of your neighbors mistakenly collected your package?
- If you have completed all of the above, please contact us at hello@revelrea.com.
For any other questions, please email hello@revelrea.com.